FALCON
Return Policy
Changed your mind? No drama. If your FALCON kit isn't right, you have 30 days from delivery to send it back. That's more than the law requires, because we'd rather you buy with confidence than settle.
THE 30-DAY WINDOW
You can request a return within 30 days of receiving your order. After 30 days we can no longer accept it, except where the item is faulty or not what you ordered — those are covered separately below.
CONDITION OF RETURNED ITEMS
- ▸ Unworn and unwashed, with no marks, odours or pet hair
- ▸ All original tags still attached
- ▸ Returned in its original packaging where possible
- ▸ Footwear returned in the original shoe box, tried on indoors only
You're welcome to try things on the way you would in a fitting room. Items showing wear beyond that may be refused or refunded in part.
HOW TO START A RETURN
- Email support@falcon-clothes.com with your order number and what you'd like to return.
- We reply within 1–2 business days with the return address and instructions.
- Send the parcel back using a tracked service and keep your proof of postage.
Don't send anything back before contacting us. Parcels returned without an agreed return authorisation may not reach us and cannot be refunded.
REFUNDS
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank may take a further 3–10 days to show it. We refund the full price of the item; original shipping costs are refunded only where the whole order is returned under the statutory withdrawal right below.
RETURN SHIPPING COSTS
Return postage is paid by you for change-of-mind returns, including wrong size or colour. We cover return shipping in full when the item is faulty, damaged in transit, or not what you ordered.
EXCHANGES
The fastest way to swap a size is to return the original for a refund and place a new order — that way your size is reserved immediately instead of waiting for the parcel to travel. If you'd prefer a direct exchange, email us and we'll arrange it where stock allows.
FAULTY OR INCORRECT ITEMS
If something arrives damaged, defective or simply isn't what you ordered, email us within 14 days of delivery with your order number and a few photos. We'll replace it or refund you in full, including all shipping costs, and we'll cover the return.
YOUR RIGHT OF WITHDRAWAL (EU/EEA)
If you're shopping from the EU or EEA as a consumer, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving any reason. To use it, tell us clearly by email before the 14 days are up, then return the goods within 14 days of that notice. We'll refund the item price plus standard outbound delivery within 14 days of receiving the goods back. Our 30-day policy above sits on top of this right and never replaces it.
ITEMS WE CAN'T ACCEPT BACK
For hygiene reasons we cannot accept returns of underwear, socks or any item where a sealed hygiene strip has been removed, unless the item is faulty. Gift cards and final-sale items marked as such are also non-returnable. None of this affects your statutory rights.
STILL NEED HELP?
Email support@falcon-clothes.com and a human will get back to you within 1–2 business days. If a size is the only thing standing between you and the right kit, check the size guide on any product page first — it saves everyone a parcel.
Last updated: 5 August 2026 · FALCON · support@falcon-clothes.com