PEREGRINE LOGISTICS
TRACK YOUR ORDER
Your parcel left the nest. Drop in the tracking number from your dispatch email and see exactly where it is.
I have a tracking number
It's in the dispatch email we sent when your parcel was handed to the carrier — subject line starts with "On its way".
Enter the tracking number from your dispatch email first.
Opens your carrier's live tracking in a new tab.
I can't find my tracking number
Check your inbox and spam for the dispatch email first. Still nothing? Open your account or write to us with your order number.
A person answers within 24 h on business days.
WHAT HAPPENS AFTER YOU ORDER
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01
Order confirmed
You get a confirmation email within minutes. If it isn't there, check spam before you worry — it lands there more often than anyone would like.
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02
Packed and dispatched
Orders placed before 14:00 CET on a working day usually leave the same or next working day. You receive a second email with your tracking number the moment the parcel is handed over.
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03
In transit
The first carrier scan can take 24–48 hours to appear. A tracking number that shows nothing on day one is normal, not a problem. After that it updates at each sorting hub.
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04
Out for delivery
Most carriers attempt delivery twice, then hold the parcel at a local pickup point for seven to fourteen days. Watch tracking so it doesn't quietly travel back to us.
Tracking hasn't moved in a week?
Email support@falcon-clothes.com with your order number and we'll open an investigation with the carrier. If a parcel is confirmed lost, we replace or refund it in full, shipping included.