Política de reembolso
Returns & Refunds
We want you to love your Falcon gear. If something isn't right, you can return eligible items within 14 days of delivery.
Return conditions
- Items must be unworn, unwashed and in their original condition with all tags attached.
- Please include your order number or proof of purchase.
- For hygiene reasons, final-sale items and underwear cannot be returned.
How to start a return
Email us at support@falcon-clothes.com with your order number and the item(s) you'd like to return. We'll reply with return instructions.
Refunds
Once we receive and inspect your return, we'll notify you and process your refund to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was faulty or incorrect.
Exchanges
The fastest way to exchange an item is to return it and place a new order for the size or colour you want.
Return shipping & cancellations
Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item. Orders can be cancelled any time before they have been prepared for shipping.